Last Updated 28/08/24

Product Availability:

We aim to have all displayed products in stock, however, there may be instances where an item becomes unavailable after you place your order. In such cases, we’ll promptly contact you via email.

Colour Accuracy:

We make every effort to accurately represent product colours in our photos. However, due to individual monitor settings, slight variations may occur.

Price Changes:

BASICS reserves the right to adjust product prices. The price displayed at the time of your order will be the final price charged.

Payment:

We accept secure payments through VISA, MasterCard, American Express, Euro Card, and PayPal. Your full payment will be processed upon dispatch of your package.

Shipping Charges:

Shipping charges are added to your order at checkout. Please refer to our shipping rates page for specific details.

Currency:

BASICS is not responsible for any currency fluctuations or exchange rates applied by your bank during the conversion of EUR, USD, or GBP to other currencies.

Unclaimed Packages:

BASICS is not liable for shipping costs associated with unclaimed packages.

Customer Service:

For any inquiries, please contact our customer service team at hello@mybasics.co.uk.

Feedback and Complaints:

We value your feedback! Please share your thoughts and suggestions to help us improve. We aim to resolve any issues quickly and fairly. If you have a complaint, please specify it clearly in an email to our Customer Service Team. We strive to respond within a few business days with a resolution or an estimated timeframe for resolving the issue.

Changes:

These Terms & Conditions are subject to change. We recommend periodically reviewing them for updates.